CX FS Summit
LIVE. INTERACTIVE. DIGITAL.

Breakout Session:
Unlocking Data to Maximise Customer Experiences

The Future of CX in Financial Services
1115 - 1145 BST

Breakout Session

  • How are Banks Using Customer Data to Improve Experiences and Could They Be Doing More?
  • The Currency of Trust: Are Customer Data Security Demands Actually Being Met?

Dr. Karen Elliott, Senior Lecturer & Associate Professor (FinTech), Newcastle University

Alina Timofeeva, Principal, Digital & FS, Oliver Wyman

NEXT LIVE SESSION:

Case Study and Panel: "Financial Inclusion and Financial Wellbeing"

1200 - 1245 BST
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