The Age of Personalisation and Automation

The Future of CX in Financial Services

HIGHLIGHTS PREVIEW

The Age of Personalisation and Automation

What do today’s customers expect from a personalised approach to banking?

Data is crucial, but is it being used to maximum effect by financial institutions?

How far is too far? Do customers actually want their banks’ AI to ‘do’ their banking for them?

Is automation beneficial for the customer or an exercise in cutting costs?

Ankur Dalal, Customer Experience Leader and Principal Architect, ABN AMRO Bank N.V

Nathan Williams, Strategy & Delivery Lead, NatWest Trustee & Depositary Services

Vilmos Lorincz, Managing Director - Data and Digital Products, Lloyds Banking Group

Ezgi Biber, Head of Digital Insights, Nordea

About MoneyNext

MoneyNext produce industry leading live events, focused exclusively on the impact of Digital Transformation on Banking, Wealth, Insurance and Lending.

Our summits showcase the latest ideas and opinions from world-class experts, innovators and visionaries.

Our videos, reports and newsletter keep you informed in this ever-evolving digital landscape.

2024 Nextin Group. All Rights Reserved.