Seamless Customer Journeys and Digital Onboarding in Financial Services

SEAMLESS CUSTOMER JOURNEYS AND DIGITAL ONBOARDING IN FINANCIAL SERVICES

Reuben Sagar
Regional Director,
OnFido

Steven Habbi
Head of Global Brand Design and Management,
HSBC

Richard Davies
CEO,
Allica Bank

Andrew Crocombe
Head of Product,
Clearbank

Helene Panzarino
Associate Director, Centre for Digital Banking and Finance,
The London Institute of Banking & Finance

Mark Johnstone
Director and Host,
MoneyNext

How is the onboarding process changing? What do customers now expect?

How does a digital identity approach benefit the customer journey from initial onboarding to loyal customers?

How can digital adoption help meet KYC & AML requirements?

What are the potential challenges preventing widespread customer experience improvements and digital ID adoption?

How can financial services balance improved experiences with security?

How will customer experience and onboarding develop over the next 5 years?

A live, dynamic and fast paced session with questions put directly to each of our contributors.

An expert moderator will be on-hand to take your questions direct to our panel and to deep-dive further into the discussion.

Sound like a regular panel discussion? Wrong!

MoneyNext Sessions will look to raise the bar in terms of format and production. Tune in and share your thoughts!