Presents

REIMAGINING INSURANCE CX
IN A DIGITAL WORLD

Speakers

Ani Kshetrapal
Senior Director - Financial Services,
Capgemini

Ilana Simons
Financial Services Lead - UK,
Zendesk

Peter Stockhammer
Managing Director,
Generali Vitality

What Was Covered?

How have customer expectations shifted in an increasingly digital world?

How can emerging tech be leveraged to deliver better CX from initial onboarding to loyal customers?

Can a frictionless end-to-end customer experience be achieved whilst maintaining operational efficiency?

Is AI and automation the key to a self-service approach and how does that improve CX?

What excites you most about the changing insurance landscape?

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