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Presents
REIMAGINING INSURANCE CX
IN A DIGITAL WORLD
Speakers
Ani Kshetrapal
Senior Director - Financial Services,
Capgemini
Ilana Simons
Financial Services Lead - UK,
Zendesk
Peter Stockhammer
Managing Director,
Generali Vitality
What Was Covered?
How have customer expectations shifted in an increasingly digital world?
How can emerging tech be leveraged to deliver better CX from initial onboarding to loyal customers?
Can a frictionless end-to-end customer experience be achieved whilst maintaining operational efficiency?
Is AI and automation the key to a self-service approach and how does that improve CX?
What excites you most about the changing insurance landscape?
In Partnership with:
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