Quantum Metric - Delivering Customer-First Digital Banking

BY INVITATION ONLY

DELIVERING CUSTOMER-FIRST DIGITAL BANKING

1400 - 1445 BST

[For your local time please click here]

9TH JUNE 2021

DIGITAL BOARDROOM

The financial services industry has been in a sustained period of change over the past few years. The explosion of the fintech scene, along with digital-only challenger banks, has reshaped the landscape entirely. The ongoing pandemic has only increased the pace of change, with customers flocking to digital offerings in the wake of widespread highstreet branch closures.

Companies with the ability to launch innovative digital products, who understand the needs of their customers, and can solve consumer issues quickly and effectively will surely hold the advantage as the sector continues on its digital transformation journey.

This digital boardroom brings together industry experts from across the sector to discuss the challenges of navigating an increasingly digital landscape and meeting the demands of an increasingly digital-focused customer base.

WHAT WILL BE COVERED?

Gathering customer feedback isn’t always straightforward, and turning it into actionable data is even trickier.

How can banks start down this path, and where are the pitfalls?

How can banks go about combining qualitative and quantitative customer feedback?

Should innovation be driven by customer demands, or is it the responsibility of banks to be a step ahead of the consumer?

What role does real-time data have in producing successful digital banking products and experiences?

How is the digital banking landscape evolving and what should we expect over the next 5-10 years?

SPEAKERS

Alex Thomson
Regional Vice President, EMEA
Quantum Metric

Yusdi Santoso
Head of Customer XM, EMEA
Qualtrics

REGISTER YOUR INTEREST

Are you a senior decision maker from a bank or financial institution, interested in discussing customer-first digital banking with like-minded business leaders in a private, digital boardroom?

If so, then please complete the short form below and our customer success team will be in contact shortly:

IN PARTNERSHIP WITH

ABOUT THE SESSION

PRIVATE ONLINE DISCUSSION TO LEARN, SHARE AND CONNECT WITH INDUSTRY COLLEAGUES AND PEERS.

45 minutes of thought-leading discussion from like-minded business leaders – focused around a relevant topic, problem or discussion point.

Hosted virtually, participants are invited based on the company they work for, role and topics of interest.