IS HYPER-PERSONALISATION THE NEXT STEP IN CX?

Featuring:

Mike Cowen, Head of Innovation & Customer Experience, Europe, Mastercard

Mike Cowen of Mastercard answers our question 'Is hyper-personalisation the next step in CX?'

Digital transformation insights for Banking and Financial Services leaders.

Industry leading live events, showcasing the latest ideas and opinions from world-class experts, innovators and visionaries./p>