Banking In A Digital Future: How The Way We Bank Is Changing


Mark Johnstone


Chris Owen

Capgemini Invent

Helene Panzarino

London Institute for Business and Finance

Jason Maude

Starling Bank

Sekayi Mutambirwa


Michael Rennie

Cynergy Bank

What Was Covered?

1] How have customer expectations of banks changed and what should today’s banking experience look like?

2]  Which emerging technologies are having the greatest impact on the banking landscape and which are just a flash in the pan?

3] Can ‘digital only’ and ‘challenger’ banks continue to disrupt incumbents or will traditional banks transition quickly to a digital approach?

4] Banking predictions in a post-pandemic world: what will banking look like in 5-10 years?

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