SPOTLIGHT SESSION

RESHAPING THE BANKING LANDSCAPE WITH AI AND NEXT-GEN CUSTOMER EXPERIENCES

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The way we bank has changed forever. In reality, it is always changing, but the progress towards a digital world in the face of the global pandemic has only intensified.

Both traditional banks and digital-only challengers are racing to meet those expectations with large bets being placed on automation and the use of AI.

Ask any financial institution and it is likely they would agree with this trajectory and the importance of a seamless digital journey for their customers, but how achievable is it in reality?

How much of a challenge do cumbersome legacy systems pose? Do traditional data silos and banks risk-aversion prevent the holistic customer view necessary for a truly personalised approach? And are today’s customers actually ready for their bank to utilise their data to this extent?

This virtual panel discussion brought together industry experts and innovators to answer these questions, and yours, as we move into a new era of banking.

SPEAKERS

PANELLIST

Dan Klein
Regional Director Data,
Zühlke

PANELLIST

Stewart Bromley
CTO,
Atom Bank

PANELLIST

John James
Head of Digital Product,
First Direct

PANELLIST

Pavan Nagori
Director, Digital Banking,
Barclays

MODERATOR

Julie Choo
Founder and CEO,
Stratability

HOST

Mark Johnstone
Host and Director,
MoneyNext

WHAT WAS COVERED?

How are banking habits and expectations changing?

What is driving digital innovation in banking? Better customer experience or new revenue streams?

For traditional financial institutions, is it easier to ‘build a new bank’ or to improve existing legacy systems and processes?

How is automation changing the landscape and would customers want their banks’ AI to ‘do’ their banking?

What are the questions around ethics, bias and data ownership?

How will the way we bank change over the next 5 years?

IN PARTNERSHIP WITH

ABOUT "MONEYNEXT SESSIONS"

A live, dynamic and fast paced session with questions put directly to each of our contributors.

An expert moderator will be on-hand to take your questions direct to our panel and to deep-dive further into the discussion.

Sound like a regular panel discussion? Wrong!

MoneyNext Sessions will look to raise the bar in terms of format and production. Tune in and share your thoughts!