On Demand

LIVE SPOTLIGHT SESSION

MAXIMISING CUSTOMER-CENTRICITY IN SERVICES BUSINESSES THROUGH DIGITAL TRANSFORMATION

SPEAKERS

Andy Campbell
Global Solution Evangelist,
FinancialForce

Farnaz Bengali
Digital Transformation Executive ,
Cordoba Solutions Group

Marcus Robbins
Head of Consulting & Professional Services,
Fujitsu NWE

Tomasz Kurczyk
Chief Digital and Transformation Officer,
AXA

Mark Johnstone
Director & Host,
MoneyNext

WHAT WAS BE COVERED?

Why should digital transformation journeys be customer focused?

The challenges of legacy systems and how to overcome them?

Fluidity and agility: How are traditional roles and processes evolving?

The importance of high-quality data, and the role of AI and automation, in business transformation.

IN PARTNERSHIP WITH

FinancialForce offers a new kind of ERP, Services Resource Planning (SRP), specifically designed to address the needs of customer centric services businesses operating in a digital XaaS economy. Built using the Salesforce cloud platform these applications remove the traditional boundaries between the front and back office, supporting customers through the entire opportunity to cash lifecycle. Seamless integration with Salesforce from managing customer opportunities and quotes, CPQ, billing, order management, services delivery through revenue recognition, reporting and analysis and accounting … every function if focused on the customer. This provides a true 360 degree view of the customer and the business as a whole.

ABOUT "MONEYNEXT SESSIONS"

A live, dynamic and fast paced session with questions put directly to each of our contributors.

An expert moderator will be on-hand to take your questions direct to our panel and to deep-dive further into the discussion.

Sound like a regular panel discussion? Wrong!

MoneyNext Sessions will look to raise the bar in terms of format and production. Tune in and share your thoughts!