On-Demand: Creating A Truly Digital, Customer-Centric Approach in FS

CREATING A TRULY DIGITAL, CUSTOMER-CENTRIC APPROACH IN FINANCIAL SERVICES

Michael Sherwood
Head of Customer Experience,
Atom Bank

Conrad Ford
Chief Product & Strategy Officer,
Allica Bank

Parul Kaul-Green
Board member,
UK Insurtech Board

Andrew Lawson
Senior Vice President, EMEA,
Zendesk

Maria Harris
Director,
Digital Cat Consultancy

Mark Johnstone
Director and Host,
MoneyNext

How are customer expectations and interactions with financial services changing?

What does a 360 view of your customer actually look like?

Legacy systems and data silos: How can we overcome the challenges preventing progress?

Are AI and automation the key to a self service approach? How does personalisation play a part in this?

Generating change at scale: How traditional organisations can match the customer service levels of their new competitors

Future predictions: How will consumers interact with financial institutions moving forward

A live, dynamic and fast paced session with questions put directly to each of our contributors.

An expert moderator will be on-hand to take your questions direct to our panel and to deep-dive further into the discussion.

Sound like a regular panel discussion? Wrong!

MoneyNext Sessions will look to raise the bar in terms of format and production. Tune in and share your thoughts!