Michael SherwoodHead of Customer Experience, Atom Bank
Conrad FordChief Product & Strategy Officer, Allica Bank
Parul Kaul-GreenBoard member, UK Insurtech Board
Andrew LawsonSenior Vice President, EMEA, Zendesk
Maria HarrisDirector,Digital Cat Consultancy
Mark JohnstoneDirector and Host, MoneyNext
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How are customer expectations and interactions with financial services changing?
What does a 360 view of your customer actually look like?
Legacy systems and data silos: How can we overcome the challenges preventing progress?
Are AI and automation the key to a self service approach? How does personalisation play a part in this?
Generating change at scale: How traditional organisations can match the customer service levels of their new competitors
Future predictions: How will consumers interact with financial institutions moving forward
A live, dynamic and fast paced session with questions put directly to each of our contributors.
An expert moderator will be on-hand to take your questions direct to our panel and to deep-dive further into the discussion.
Sound like a regular panel discussion? Wrong!
MoneyNext Sessions will look to raise the bar in terms of format and production. Tune in and share your thoughts!