Financial Inclusion and Financial Wellbeing

The Future of CX in Financial Services

HIGHLIGHTS PREVIEW

Financial Inclusion and Financial Wellbeing

Is the role and obligations of financial institutions changing?

How has covid-19 shone a light on financial inclusion?

Why financial wellness should be an essential part of banks’ customer strategy

How has the fintech ecosystem driven an increased focus on financial wellbeing and inclusion?

What lessons can be learned from existing financial inclusion strategies?

Michael Sherwood, Head of Customer Experience, Atom Bank

Josh Berle, Director of Business Development, Mastercard & Chair, EPA Project Inclusion Group

Nigel Verdon, CEO & Co-Founder, Railsbank

Angela Johnson de Wet, Head of Cloud and Technology Change Risk, Lloyds Bank

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