THE FUTURE OF CX
IN FINANCIAL SERVICES

30 visionary speakers and 1,000 finance and technology leaders came together to discuss the future of financial services through customer experience transformation.

What is CX FS Summit?

The Future of CX in Financial Services

CX Financial Services Summit is Europe’s most interactive, innovative and inclusive digital event, discussing the future of financial services through customer experience transformation.

We put your questions to the industry leaders behind the latest user cases and innovations.

Watch now – the highlights for each session and the full play on-demand are now available to view, FREE.

Speakers Include

Insight & Opinion From Industry Leaders

JOSH BERLE
Director of Business Development, Mastercard & Chair, EPA Project Inclusion Group

Natalie Fuller
Head of Customer Experience and Communication,
Cashplus Bank

ADAM POWERS
Global Head of Experience Design,
hsbc

Alexandra Dixon
Customer Insight & CX Leader,
Metro Bank

Tanvi Gupta
Head of Business Management - Customer,
Barclays

Stephanie Pelsmakers
Customer Experience Lead,
ING

Nigel Verdon
CEO & Co-Founder,
Railsbank

Louise Døvling Andersen
First Vice President, Global Head of Treasury Implementation,
Danske Bank

In Partnership With

Highlights Preview

Watch the highlight clips and full length play from each session

Watch Now for Free

Click the button below to view the agenda sessions now available online. Watch our editors highlights (less than 1 minute each!) or view the full length playback.

THE FUTURE OF CXIN FINANCIAL SERVICES

What is CX FS Summit?