CX FS Summit
MEET THE CX FS SUMMIT

SPEAKERS

Insight & Opinion From Industry Leaders

WATCH HIGHLIGHTS & ON-DEMAND
Days
Hours
Mins
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Mastercard_logo

JOSH BERLE
Director of Business Development, Mastercard & Chair, EPA Project Inclusion Group

cashplusbank

Natalie Fuller
Head of Customer Experience and Communication,
Cashplus Bank

HSBC_logo

ADAM POWERS
Global Head of Experience Design,
hsbc

Alexandra Dixon
Customer Insight & CX Leader,
Metro Bank

Tanvi_Gupta

Tanvi Gupta
Head of Business Management - Customer,
Barclays

Stephanie Pelsmakers
Customer Experience Lead,
ING

Nigel Verdon
CEO & Co-Founder,
Railsbank

Louise Døvling Andersen

Louise Døvling Andersen
First Vice President, Global Head of Treasury Implementation,
Danske Bank

Michael_Sherwood
Atom_Bank_logo

Michael Sherwood
Head of Customer Experience,
Atom Bank

Natwest_Group

Shnay Chohan
Senior AI Product Manager | Digital Technology,
Natwest Group

Matthew Harwood
Natwest_Group

Matthew Harwood
Customer Messaging Lead,
Natwest Group

Angela Johnson de Wet
Lloyds Bank

Angela Johnson de Wet
Head of Governance and Compliance - Cloud Enabled Business Transformation,
Lloyds Bank

Ezgi Biber Clausen

Ezgi Biber
Head of Digital Insights,
Nordea

Nathan Williams
NatWest TDS

Nathan Williams
Strategy & Delivery Lead,
NatWest Trustee & Depositary Services

Ankur Dalal
ABN AMRO Bank N.V.

Ankur Dalal
Customer Experience Leader and Principle Architect,
ABN AMRO Bank

Guillaume Dretz
Vybe

Guillaume Dretz
Head of Customer Experience,
Vybecard

Michael Lowers
Huawei

Michael Lowers
Global VP Finance Vertical,
Huawei

Vilmost Lorincz
Lloyds Bank

Vilmos Lorincz
Managing Director - Data and Digital Products,
Lloyds Bank

Christian Thier
Microsoft

Christian Thier
Head of Financial Services Industry,
Microsoft Switzerland

Niall Corrigan
EY logo

Niall Corrigan
Head of Digital and CX,
EY Financial Services

Zendesk

Andrew Lawson
Senior Vice President, EMEA,
Zendesk

Andy_Mason
Mettle_logo

Andy Mason
Head of Operations and FinCrime,
Mettle

Alina Timofeeva
Oliver Wyman

Alina Timofeeva
Principal (Associate Partner), Digital & FS,
Oliver Wyman

Karen Elliott
Newcastle University

DR. Karen Elliott
Senior Lecturer & Associate Professor (FinTech),
Newcastle University

Ritesh Jain
Infynit

Ritesh Jain
Co-Founder, Infynit & Sr. Lecturer, CFTE,
Infynit

Register Now for Free

Register now and access all 4 programme formats:

1

Live programme

2

“Best Bits” directors cut highlights

3

On-demand full play recording

4

Podcast

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