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LIVE Q&A SESSION

CREATING A TRULY DIGITAL, CUSTOMER-CENTRIC APPROACH IN FINANCIAL SERVICES

1400 - 1445 BST  |  1500 - 1545 CEST  |  0900 - 0945 EDT

30TH JUNE 2021

Today’s hyper-connected world of instant notifications, personalisation and seamless digital experiences is one the majority of us have grown accustomed to. Tech giants have entwined themselves so deeply within our daily lives that interactions with other industries can often feel clunky or cumbersome by comparison.

The financial industry is racing to meet these increasing expectations and recent years have seen seismic shifts in the landscape with a wealth of new competitors who are able to pivot quickly, offer personalised services and deliver improved customer interactions.

But can this work at scale?

Outdated legacy systems are hampering progress for some larger financial institutions and data silos are preventing a holistic, 360 view of customers. But with huge market share and a high degree of trust from their loyal customers, the opportunities are vast for those that are able to reshape customer experiences and offer a more personalised approach.

This virtual discussion will look to explore these opportunities, and brings together leading experts who are overcoming the challenges and delivering a seamless service for their customers.

SPEAKERS

PANELLIST

Michael Sherwood
Head of Customer Experience,
Atom Bank

PANELLIST

Conrad Ford
Chief Product & Strategy Officer,
Allica Bank

PANELLIST

Parul Kaul-Green
Chief of Staff, APAC & Europe,
AXA XL

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PANELLIST

Andrew Lawson
Senior Vice President, EMEA,
Zendesk

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MODERATOR

Maria Harris
Director, ,
Digital Cat Consultancy

HOST

Mark Johnstone
Director and Host,
MoneyNext

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WHAT WILL BE COVERED?

How are customer expectations and interactions with financial services changing?

What does a 360 view of your customer actually look like?

Legacy systems and data silos: How can we overcome the challenges preventing progress?

Are AI and automation the key to a self service approach? How does personalisation play a part in this?

Generating change at scale: How traditional organisations can match the customer service levels of their new competitors

Future predictions: How will consumers interact with financial institutions moving forward

IN PARTNERSHIP WITH

REGISTER NOW

Join the LIVE panel discussion “Creating A Truly Digital, Customer-Centric Approach in Financial Services”

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ABOUT "MONEYNEXT SESSIONS"

A live, dynamic and fast paced session with questions put directly to each of our contributors.

An expert moderator will be on-hand to take your questions direct to our panel and to deep-dive further into the discussion.

Sound like a regular panel discussion? Wrong!

MoneyNext Sessions will look to raise the bar in terms of format and production. Tune in and share your thoughts!