CREATING A TRULY DIGITAL, CUSTOMER-CENTRIC APPROACH IN FINANCIAL SERVICES
A short recap of some of the highlights, with Andrew Lawson, Senior Vice President – EMEA, Zendesk and Panellist for “Creating A Truly Digital, Customer-Centric Approach in Financial Services”
ON DEMAND
"Creating A Truly Digital, Customer-Centric Approach in Financial Services"
SPEAKERS
PANELLIST
Michael Sherwood Head of Customer Experience, Atom Bank
PANELLIST
Conrad Ford Chief Product & Strategy Officer, Allica Bank
PANELLIST
Parul Kaul-Green Board member, UK Insurtech Board
PANELLIST
Andrew Lawson Senior Vice President, EMEA, Zendesk
MODERATOR
Maria Harris Director, Digital Cat Consultancy
HOST
Mark Johnstone Director and Host, MoneyNext
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WHAT WAS COVERED?
How are customer expectations and interactions with financial services changing?
What does a 360 view of your customer actually look like?
Legacy systems and data silos: How can we overcome the challenges preventing progress?
Are AI and automation the key to a self service approach? How does personalisation play a part in this?
Generating change at scale: How traditional organisations can match the customer service levels of their new competitors
Future predictions: How will consumers interact with financial institutions moving forward
IN PARTNERSHIP WITH
ABOUT "MONEYNEXT SESSIONS"
A live, dynamic and fast paced session with questions put directly to each of our contributors.
An expert moderator will be on-hand to take your questions direct to our panel and to deep-dive further into the discussion.
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