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SPOTLIGHT SESSION

CREATING A TRULY DIGITAL, CUSTOMER-CENTRIC APPROACH IN FINANCIAL SERVICES

A short recap of some of the highlights, with Andrew Lawson, Senior Vice President – EMEA, Zendesk and Panellist for “Creating A Truly Digital, Customer-Centric Approach in Financial Services”

ON DEMAND
"Creating A Truly Digital, Customer-Centric Approach in Financial Services"

SPEAKERS

PANELLIST

Michael Sherwood
Head of Customer Experience,
Atom Bank

PANELLIST

Conrad Ford
Chief Product & Strategy Officer,
Allica Bank

PANELLIST

Parul Kaul-Green
Board member,
UK Insurtech Board

PANELLIST

Andrew Lawson
Senior Vice President, EMEA,
Zendesk

MODERATOR

Maria Harris
Director,
Digital Cat Consultancy

HOST

Mark Johnstone
Director and Host,
MoneyNext

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WHAT WAS COVERED?

How are customer expectations and interactions with financial services changing?

What does a 360 view of your customer actually look like?

Legacy systems and data silos: How can we overcome the challenges preventing progress?

Are AI and automation the key to a self service approach? How does personalisation play a part in this?

Generating change at scale: How traditional organisations can match the customer service levels of their new competitors

Future predictions: How will consumers interact with financial institutions moving forward

IN PARTNERSHIP WITH

ABOUT "MONEYNEXT SESSIONS"

A live, dynamic and fast paced session with questions put directly to each of our contributors.

An expert moderator will be on-hand to take your questions direct to our panel and to deep-dive further into the discussion.

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