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Podcast: Is hyper-personalisation the next step in CX

IS HYPER-PERSONALISATION THE NEXT STEP IN CX? Featuring: Mike Cowen, Head of Innovation & Customer Experience, Europe, Mastercard Mike Cowen of Mastercard answers our question ‘Is hyper-personalisation the next step in CX?’ Linkedin Twitter WhatsApp

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Podcast: Where are banks facing the biggest challenges in executing an AI-led digital transformation

WHERE ARE BANKS FACING THE BIGGEST CHALLENGES IN EXECUTING AN AI-LED DIGITAL TRANSFORMATION? Featuring: Kevin Levitt, Global Industry Business Development, Financial Services, Nvidia “…a lack of budget, a lack of data and a lack of data scientists.” Listen to Kevin Levitt of Nvidia on ‘Where are banks facing the biggest challenges in executing an AI-led […]

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Podcast: Where should banks be prioritising tech spend for the greatest impact

WHERE SHOULD BANKS BE PRIORITISING TECH SPEND FOR THE GREATEST IMPACT? Featuring: Eric Marts, Principal Marketing Manager, Financial Services, Red Hat “in 3 key areas: Cloud, APIs and Data” is Eric Marts of Red Hat’s summary to the above question. Linkedin Twitter WhatsApp

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Podcast: How have customer expectations changed

HOW HAVE CUSTOMER EXPECTATIONS CHANGED? Featuring: Helen Bierton, Cheif Banking Officer, Starling Bank Helen Bierton, Cheif Banking Officer for Starling Bank shares her thoughts in this episode of the Banking Transformation series. “We don’t have to look far to see how far technology has come…financial services should not be giving a poor customer experience in […]

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Podcast: How has this new era of collaboration over competition developed

HOW HAS THIS NEW ERA OF COLLABORATION OVER COMPETITION DEVELOPED? Featuring: Michael Anyfantakis, Chief Architect and Digital Transformation Leader, Capital One Michael Anyfantakis, Chief Architect and Digital Transformation Leader for Capital One shares his thoughts in this episode of the Banking Transformation series. “The main shift we’ve seen in the last years has been the […]

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Podcast: What characteristics do we often see in the most resilient and agile businesses

WHAT CHARACTERISTICS DO WE OFTEN SEE IN THE MOST RESILIENT AND AGILE BUSINESSES? Featuring: Chris Mills, Head of Customer Success EMEA, Slack Chris Mills of Slack shares his thoughts on ‘What characteristics do we often see in the most resilient and agile businesses?’ Linkedin Twitter WhatsApp

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