CX FS Summit
LIVE. INTERACTIVE. DIGITAL.

Banks and Brands:
Building Customer Relationships in a Digital Age

The Future of CX in Financial Services
1115 - 1145 BST // 16th September '21

Breakout Session

Banks and Brands: Building Customer Relationships in a Digital Age

Join this 30 minute, themed breakout session.

Q&A sessions with speakers in the main room provoke discussion, combined with virtual breakout rooms to discuss a feature question in more detail.

Interact with your fellow attendees. Share opinions. Breakout at CX FS Summit!

How has the Digital Banking Transition Changed the way Financial Institutions Interact with Customers?

Do Traditional FIs Still Have an Advantage Over Digital Challengers or is it a Level Playing Field?

Ritesh Jain, Co-Founder, Infynit & Sr. Lecturer, CFTE

Michael Lowers, Global Director, Finance Vertical Eco-development & Partnerships, Huawei

NEXT LIVE SESSION:

Case Study and Panel:
"A Digital Overhaul: How to Entirely Transform Customer Experiences"

1200 - 1245 BST
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