Banking Transformation Summit Agenda

THE AGENDA

THE FUTURE OF BANKING: EMBRACING DIGITAL TRANSFORMATION

18TH MAY 2021

1000 - 1045 BST

CREATING A TRULY DIGITAL BANK

Culture first: Creating culture of digital dexterity and agility

How has the Covid-19 pandemic changed the banking landscape?

What are the risks of digital only banking?

Customer trust and brand loyalty: Can new banks compete with existing players

SPEAKERS INCLUDE:

MICHAEL RENNIE

CDO

CYNERGY BANK

JASON MAUDE

CHIEF TECHNOLOGY ADVOCATE

STARLING BANK

JACQUELINE MORCOMBE

AREA VICE PRESIDENT

NCINO

DAMON ROBERTS

DIRECTOR OF DIGITAL BANKING

TSB

SOPHIA FURBER

REPORTER, EUROPEAN BANKING AND FINTECH

S&P GLOBAL MARKET INTELLIGENCE

1100 - 1120 BST

LEVERAGING DATA AT SCALE FOR FRAUD DETECTION AND SECURITY ANALYTICS

How Monese are using data to combat fraud

Why real-time data is the key to mitigating risk and increase security

How a data-driven approach is working for our customers

DISCUSSION LEADER:

AANCHAL SHARMA

HEAD OF DATA ENGINEERING

MONESE

1200 - 1245 BST

RISE OF THE MACHINES: HOW IS AI REVOLUTIONIZING BANKS

ML, RPA, NLP and Conversational AI: Which technologies are having the greatest impact in banking?

How is AI benefiting the customer?

What tangible benefit can banks expect by adopting AI?

Why ethics and bias in AI still need to be considered

What does the AI future look like?

SPEAKERS INCLUDE:

IMTIAZ ADAM

FOUNDER AND DIRECTOR

DEEP LEARN STRATEGIES

HOMA SIDDIQUI

GLOBAL HEAD OF DIGITAL TRANSFORMATION AND PRODUCTS LAB

CREDIT SUISSE

JAMES BICKERTON

DIRECTOR OF BANKING STRATEGY & ANALYTICS

HSBC

SARAH RENCH

DIRECTOR OF DATA, AI AND INDUSTRY SOLUTIONS - FINANCIAL SERVICES

AVANADE

1300 - 1320 BST

CLOUD-NATIVE DATA PLATFORMS: OVERCOMING BARRIERS TO DIGITAL TRANSFORMATION, APPLICATION, MODERNIZATION, AND CLOUD MIGRATION

What are the limitations preventing digital transformation progress in financial services?

Why digital transformation and a data-driven approach has never been more important?

What benefits can real-time data and cloud services enable in customer service, GRC and security?

DISCUSSION LEADER:

ALLEN TERLETO

FIELD CTO

REDIS LABS

1400 - 1445 BST

HOW HAS THE FINTECH ECOSYSTEM TRANSFORMED THE BANKING LANDSCAPE

Competition or collaboration?

What trends are likely to shape the future Fintech landscape?

How are existing financial institutions managing their fintech strategy?

Financial inclusion: How can fintechs reach the unbanked?

SPEAKERS INCLUDE:

CONRAD FORD

CHIEF PRODUCT AND STRATEGY OFFICER

ALLICA BANK

MYLES STEPHENSON

CEO

MODULR

SIRI BORSUM

GLOBAL VP FINANCE VERTICAL

HUAWEI

PAT THELEN

VP GLOBAL ACCOUNT MANAGEMENT

RIPPLE

SHARON CHEN

FINTECH STRATEGY

EY

19TH MAY 2021

1000 - 1045 BST

HOW ARE INCUMBENTS TRANSITIONING IN A DIGITAL WORLD?

How have customer expectations of banks changed?

What does a digital transformation journey look like for a traditional bank?

How much of a threat to challenger/neo banks really pose?

Can large banks learn to think more like a start-up organisation?

How to overcome the challenge of legacy systems

SPEAKERS INCLUDE:

MARK KELLY

HEAD OF DIGITAL CHANNELS

BANK OF IRELAND

LOUISE DOVLING ANDERSEN

FIRST VP, GLOBAL HEAD OF TREASURY IMPLEMENTATION

DANSKE BANK

RICHARD WALL

HEAD OF FINANCIAL SERVICES GTM, EMEA

SERVICENOW

NIALL BELLABARBA

FINTECH INNOVATION SPECIALIST

DEUTSCHE BANK

GRAHAM CRESSEY

FINTECH INNOVATION LAB LEAD

ACCENTURE

1100 - 1120 BST

CLOSING THE GAP: INTERNAL SILOS AND THEIR IMPACT ON CUSTOMER EXPERIENCE AND INTERNAL DELIVERY CAPABILITIES

How do you balance being proactive with reactive requirements to fix problems?

How do you get visibility into product problems, breakages and general customer friction points, and how do you share these across internal teams / tribes?

How do you prioritise digital product development work with multiple silos all asking for different pieces of work?

How do you try to remove these silos and improve cross-team collaboration?

SPEAKERS INCLUDE:

MICHAEL PARFITT

DIRECTOR OF ACCOUNT MANAGEMENT EMEA

QUANTUM METRIC

YANNIS PAPAKOSTAS

ASSISTANT GENERAL MANAGER, HEAD OF GROUP DIGITAL TRANSFORMATION

EUROBANK

1200 - 1245 BST

HOW WILL BANKING CHANGE OVER THE NEXT 5 YEARS

What trends and technologies are likely to have the greatest impact?

How much life is left in the high street bank branch?

Will data protection and security risks grow as we progress towards digital banking?

Can banks keep pace with customer experience provided by big tech platforms?

Innovation vs regulation: Does the regulation landscape need to be adapted?

SPEAKERS INCLUDE:

AKASH SHAH

HEAD OF STRATEGY AND GLOBAL CLIENT MANAGEMENT

BNY MELLON

JAMIE BROADBENT

HEAD OF DIGITAL & INNOVATION

RBS

ANGE JOHNSON DE WET

HEAD OF CLOUD AND TECHNOLOGY CHANGE RISK

LLOYDS BANKING GROUP

DAN SCHWAB

GLOBAL OFFER LEAD - FINANCIAL SERVICES AND INSURANCE

XEROX

ANNA IRRERA

CHIEF CORRESPONDANT - FINTECH

REUTERS

1300 - 1320 BST

UNIFIED VISIBILITY FOR DIGITAL BANKING: FRICTIONLESS USER EXPERIENCE AND ACCELERATED PERFORMANCE

Why performance and visibility are crucial to success in financial services

How the challenges of legacy data and out-dated IT systems can be overcome

How frictionless user experiences can be achieved and customer issues identified automatically

DISCUSSION LEADER:

JOHN ATKINSON

DIRECTOR OF SOLUTIONS ENGINEERING

RIVERBED

1400 - 1445 BST

BANKING EVOLUTION: HOW TECHNOLOGY IS RESHAPING THE FINANCIAL LANDSCAPE

What has caused such a rapid pace of change in the banking sector?

How are traditional financial institutions diversifying into new revenue streams?

How is emerging tech being utilised to meet KYC and AML requirements?

Can incumbent’s customer experience compete with digital only banks?

How has Covid-19 sped up the transition to digital?

SPEAKERS INCLUDE:

HOMA SIDDIQUI

GLOBAL HEAD OF DIGITAL TRANSFORMATION AND PRODUCTS LAB

CREDIT SUISSE

ED ACKERMAN

DIRECTOR ALLIANCES AND PARTNERSHIPS

ONFIDO

KATHARINA LUETH

VP EUROPE

RAISIN

PAOLO SIRONI

GLOBAL RESEARCH LEADER, BANKING AND FINANCIAL MARKETS

IBM

NIALL CORRIGAN

PARTNER

EY

20TH MAY 2021

1000 - 1045 BST

DELIVERING CUSTOMER-FIRST DIGITAL BANKING

Gathering customer feedback isn’t always straightforward, and turning it into actionable data is even trickier.

How can banks start down this path, and where are the pitfalls?

How can banks go about combining qualitative and quantitative customer feedback?

Should innovation be driven by customer demands, or is it the responsibility of banks to be a step ahead of the consumer?

What role does real-time data have in producing successful digital banking products and experiences?

How is the digital banking landscape evolving and what should we expect over the next 5-10 years?

1500 - 1545 BST

HYPER-PERSONALISATION IN BANKING: REDEFINING FS WITH CUSTOMER-CENTRIC DATA AND AUTOMATION

How are customers’ banking expectations changing? Do we truly understand what they want?

What does a more personalised approach mean for you? How can it impact customer experience? Retention rates? Revenue streams?

How can data be leveraged to provide a higher level of personalisation and automation?

How does this fit into wider digital transformation journeys for banks and what are the challenges holding back progress?

ABOUT BANKING TRANSFORMATION SUMMIT

Europe’s most interactive, innovative and inclusive digital event, addressing digital transformation in banking and financial services

An immersive content showcase, where your questions are put to our visionary speakers through live studio based interactive panels and “how-to” sessions.

An interactive conference programme you cannot afford to miss!