CLOSING THE GAP: INTERNAL SILOS AND THEIR IMPACT ON CUSTOMER EXPERIENCE AND INTERNAL DELIVERY CAPABILITIES

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ON DEMAND
"Closing the Gap: Internal Silos and their Impact on Customer Experience and internal Delivery Capabilities"

WHAT WAS COVERED?

How do you balance being proactive with reactive requirements to fix problems?

How do you get visibility into product problems, breakages and general customer friction points, and how do you share these across internal teams / tribes?

How do you prioritise digital product development work with multiple silos all asking for different pieces of work?

How do you try to remove these silos and improve cross-team collaboration?

SPEAKERS

Michael Parfitt
Director of Account Management EMEA
Quantum Metric

Yannis Papakostas
Assistant General Manager, Head of Group Digital Transformation
Eurobank

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