A Digital Overhaul: How to Entirely Transform Customer Experiences
The Future of CX in Financial Services
A short recap of some of the highlights, with Tanvi Gupta, Head of Business Management - Customer, Barclays and Panellist for "How To Entirely Transform Customer Experiences"
HIGHLIGHTS PREVIEW
A Digital Overhaul: How to Entirely Transform Customer Experiences
For traditional financial institutions, is it easier to ‘build a new bank’ or to improve existing processes?
How great is the challenge of legacy systems and can it be overcome?
How can traditional bank/fintech partnerships improve customer experiences?
How to develop a customer-centric approach whilst still retaining operational and strategic agility
Is ‘digital only’ the future? How much life is left in the highstreet bank branch?
How important is ‘culture’ to company-wide transformation programmes
Louise Døvling Andersen, First Vice President, Global Head of Treasury Implementation, Danske Bank
Tanvi Gupta, Head of Business Management - Customer, Barclays
Stephanie Pelsmakers, Customer Experience Lead, ING
Matthew Harwood, Head of Customer Messaging, NatWest