A Digital Overhaul:
How to Entirely Transform Customer Experiences

The Future of CX in Financial Services

A short recap of some of the highlights, with Tanvi Gupta, Head of Business Management - Customer, Barclays and Panellist for "How To Entirely Transform Customer Experiences"

HIGHLIGHTS PREVIEW

A Digital Overhaul: How to Entirely Transform Customer Experiences

For traditional financial institutions, is it easier to ‘build a new bank’ or to improve existing processes?

How great is the challenge of legacy systems and can it be overcome?

How can traditional bank/fintech partnerships improve customer experiences?

How to develop a customer-centric approach whilst still retaining operational and strategic agility

Is ‘digital only’ the future? How much life is left in the highstreet bank branch?

How important is ‘culture’ to company-wide transformation programmes

Louise Døvling Andersen, First Vice President, Global Head of Treasury Implementation, Danske Bank

Tanvi Gupta, Head of Business Management - Customer, Barclays

Stephanie Pelsmakers, Customer Experience Lead, ING

Matthew Harwood, Head of Customer Messaging, NatWest

A Digital Overhaul:How to Entirely Transform Customer Experiences

HIGHLIGHTS PREVIEW

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A Digital Overhaul:
How to Entirely Transform Customer Experiences